Terms & Conditions
As our number plates are custom-made to your specific requirements, refunds and returns are limited. Please note the following conditions when placing an order with NRP nationwide:
Policy is as follows
- Refunds are only available if the product is found to have a manufacturing defect within 7 days of delivery or collection.
- Replacements are offered for products that fail due to a manufacturing defect within the warranty period or if they are damaged during transit.
- In the event of a defective or damaged product, our liability is strictly limited to a refund or an exact replacement. We do not accept claims for damages, interest on payments, or any additional expenses.
- Please inspect your delivery carefully. If the packaging is damaged, do not accept the delivery. All components used in the production of your number plate comply with BSAU 145e standards. For any further assistance, feel free to contact us directly.
Damaged Goods & Quality
Number Plate Clinic will replace any goods that are damaged in transit or do not meet the quality standards that we set. If you have received damaged goods or goods that do not meet your expectations please send an email through to us with photos. All plates are quality checked before leaving our premises. We cannot refund or resend without seeing photographic evidence.
Information
Number Plate Clinic makes your number plates with the information you have entered online when you place your order. You are responsible for any information entered on to the website. Number Plate Clinic cannot be held responsible for any errors made by you. Number Plate Clinic is not obliged to replace items if the mistake is yours. You should always enter your plate details correctly and also your address information correctly. If you think you have entered any details incorrectly please contact Number Plate Clinic immediately but there is no guarantee that we will be able to change the details in time as the order may already be made and/or dispatched so please ensure you check the details before ordering online.
What we sell
Number Plate Clinic manufacturer replacement number plates, but do not sell personalised registration numbers. When you purchase with Number Plate Clinic you are purchasing plastic number plates, you are not purchasing the actual registration number. Please ensure when purchasing plates with Number Plate Clinic that you check you are the owner of that registration number as you cannot just make up a registration number on our website and place on your vehicle.
Legality
Number Plate Clinic manufacturer both road legal number plates and off-road number plates. For road legal number plates you will need to design them in accordance with the legal guidelines displayed on our website. For off-road number plates you can design them as you wish but they are strictly for use on private land and not the UK Roads. It is your responsibility what you design online and Number Plates Clinic will not be held responsible for you using off-road number plates on UK Roads. If you are unaware of any of the legal guidelines and information please contact us before purchasing. All plates are made in Ireland and then shipped to our distributor in the UK and then shipped to you the customer by Royal Mail. Number Plate Clinic keeps records of every transaction that is placed. Number Plate Clinic will fully co-operate with the authorities on request if the number plates are used for illegal purposes. If you are unsure on any of the legal guidelines or have any question please contact Number Plate Clinic before ordering.